FAQ

FAQ

PAYMENT OPTIONS

WHAT PAYMENT TYPES ARE ACCEPTED?

Pearl world accepts payments from VISA, SHOP PAY, GOOGLE PLAY, MASTERCARD, AFTER PAY, WE CHAT and PAYPAL.

HOW CAN I KNOW MY CREDIT CARD DETAILS ARE SAFE IF I PURCHASE FROM YOUR WEBSITE ?

To ensure the safety of your personal credit card details we use a secure payment gateway for all card orders placed. Your Personal and card information  is encrypted and entered directly in to a secure banking network, our processes are approved and passed all security settings. For more information please check our security or privacy policie

ORDER

TRACKING NUMBER?

Yes, You will get a tracking number by our email, you can check delivery confirmation, and tracking number to check you delivery.

WHAT DO I DO IF I HAVE NOT RECEIVED MY DELIVERY CONFIRMATION?

If you have not received your delivery confirmation within 12 hours please email us at support@pearlworld.co.nz. We will assist you in tracking your order. 

CHANGING ORDER

CAN I CHANGE ORDER AFTER I CHECKED OUT?

You cant change or add your order more products if your already checked out, but you can call us +64 21 184 5934 or email us support@pearlworld.co.nz to make the change. Please let us know within 24 hours and we will attempt to stop the order before it has been dispatched.

DELIVERIES

CAN I CHANGE THE SHIPPING ADDRESS AFTER MAKE A ORDER?

You can not change by yourself after checked out, but you can call us +64 21 184 5934 or email us support@pearlworld.co.nz to let us know within 12 hours before it is dispatched.

WHERE DO YOU DELIVER TO?

New Zealand Only

HOW LONG SHOULD I EXPECT MY DELIVERY?

Delivery should be expected between 2 and 4 business days. Delivery time is dependent on the dispatch date and the distance of the delivery area.

DO YOU HAVE A PHYSIC ADDRESS?

Sorry we are online only at the moment.

 

REFUNDS, RETURNS AND EXCHANGES

IF THE PRODUCTS DAMAGE WILL I RECEIVE A REFUND ?

Yes if the product arrived and it damaged we will refund or sent a new one for you.

CAN I CHANGE THE PRODUCT IF I CHANGE MY MIND?

We have a 30-day return policy, To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. the cost of shipping is the buyer expense. Please check our 

return and refund policy